Refund Policy

Eligibility for Refunds

We offer refunds under specific circumstances to ensure you receive a functional and satisfactory League of Legends account. A refund will be issued if:

• The purchased account cannot be accessed (e.g., due to incorrect login credentials or account issues), and we are unable to provide a comparable replacement account. A comparable replacement is defined as an account with similar rank, skins, champions, and other relevant features as the originally purchased account.

Non-Refundable Situations

To maintain fairness and clarity, refunds will not be issued in the following cases:

• The account is functional and matches the description provided at the time of purchase.
• You change your mind after accessing the account or using it for gameplay.
• The account is banned or restricted due to actions taken by the buyer after purchase (e.g., violating Riot Games' Terms of Service).
• A comparable replacement account is provided in cases where the original account is inaccessible.

Refund Process

If you believe your purchase qualifies for a refund, please follow these steps:

1. Contact our support team at [email protected] within 7 days of your purchase.
2. Provide your order details, including the order number and a detailed explanation of the issue.
3. Our team will review your request within 48 hours and attempt to resolve the issue by providing a replacement account if applicable.
4. If a replacement is not possible and the account meets the refund criteria, a full refund will be processed to your original payment method within 5-7 business days.

Our Commitment

At ZaghooSmurfs, we pride ourselves on delivering verified, high-quality League of Legends accounts with instant delivery and lifetime support. If an account is inaccessible and cannot be replaced, we guarantee a hassle-free refund to ensure your trust in our service. Your satisfaction is our priority.